Business Terms and Conditions
Repair and Refurbishments
All repair and refurbishment work done by The Sofa Man and/or associates is subject to these terms and conditions.
We reserve the right, but are not obligated to, limit the provision of services to any person, company, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
All quotes given by The Sofa Man are valid for 14 days only.
Terms are payment on completion of work as quoted.
Certain projects will require an upfront deposit before the work begins, with the balance due on completion. The deposit amount will be advised in the job quotation.
When cancelling an order, the Customer is responsible for any costs already incurred by The Sofa Man and/or associates, including pick-up/delivery charges, product parts and materials such as leather panels, sofa foams, leather dye, springs, buttons, etc. that have been ordered for the customer’s job.
Limitation of Guarantee and Warranty
It is accepted by the customer, that The Sofa Man and/or associates have been engaged by the customer for repair, refurbishing or restoration work due to result of wear and tear, damage, flaws or a desire to improve the appearance of the leather item. Accordingly, it is understood by the customer that The Sofa Man and/or associates do not offer a general warranty of the repaired item nor do we state that the item will be return to as-good-as-new condition. Nothing on this page or any of our online sites (including our Facebook page) is a promise or guarantee of the exact results you can expect with your leather goods. Every effort will be made to advise as accurately as possible the likely outcome of a repair or refurbishment.
Due to the nature and differing characteristics of leather, we cannot guarantee that every repair will turn out to be invisible.
Different leathers respond differently to the colour treatments used. It is accepted by the Customer that no colour treatment is permanent and will wear and rub off with everyday use. In some cases, most notably with antique, rub-off leather with a dark shade of dye sprayed over a lighter shade (such as used on a Chesterfield sofa) it is normal and expected for the colour over-spray to rub off to reveal the lighter shade.
Post Delivery – Limitation of Liability
The Customer is responsible for checking their goods when the work has been completed and the goods returned to ensure they are completely satisfied before we leave.
The Sofa Man will not be responsible for any wear, tear or damage done by the Customer thereafter.
We advise the Customer to avoid getting the refinished leather item(s) wet. And for extended durability to apply a water barrier protection such as a Leather Nano Cote or leather waterproof spray or similar.
We also advise that any barrier protection chosen by the Customer be tested in an inconspicuous area first before applying to the rest of your leather item(s) to check that it does not adversely affect the leather finish.
Sale of Second-hand Sofas
All sofas and suites offered by The Sofa Man are not new and do not come with a manufacturer’s warranty. We will do our best to make our customers aware of any imperfections on our second-hand sofas (if any) before you buy one. Although we would ask all our customers to check their goods at the time of delivery to ensure they are completely satisfied with their purchase before we leave.
All our sofas are priced according to age and condition.
We have made every effort to display and describe our sofas as accurately as possible. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
Rights to Cancel
A minimum of 24 hours’ notice of cancellation is required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Sofas that have been in a smoking household and that smell of smoke cannot be returned.
We only replace items if they are defective or damaged.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Shipping and Transportation
You will be responsible for paying for your own transportation costs for returning your item. Transport costs are non-refundable. If you receive a refund, the cost of return transportation will be deducted from your refund.
If any provision, clause or part-clause of this Agreement is held to be invalid, void, illegal or otherwise unenforceable by judicial body, the remaining provisions of this Agreement shall remain in full force and effect to the extent permitted by law.
Waiver of Contractual Right
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
This agreement may be executed in one or more counterparts (including by means of electronic mail, electronic message, via portable document format), each of which shall be deemed an original but all of which together will constitute one and the same instrument.
Effect of Headings
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
This Agreement shall be governed by and construed in accordance with the laws of Scotland, regardless of the conflict or laws principles thereof. The exclusive venue for any action, arbitration or other proceeding based on or arising out of this Agreement shall be the Scottish Courts, Scotland, UK.