Terms & Conditions

All sofas and suites offered by The Sofa Man are not new and do not come with a manufacturer’s warranty. We will do our best to make our customers aware of any imperfections on our second-hand sofas (if any) before you buy one. Although we would ask all our customers to check their goods at the time of delivery to ensure they are completely satisfied with their purchase before we leave.

All our sofas are priced according to age and condition.

We have made every effort to display and describe our sofas as accurately as possible. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Rights To Cancel

A minimum of 24 hours’ notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Returns Policy

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Sofas that have been in a smoking household and that smell of smoke cannot be returned.

We only replace items if they are defective or damaged.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Shipping and Transportation

You will be responsible for paying for your own transportation costs for returning your item. Transport costs are non-refundable. If you receive a refund, the cost of return transportation will be deducted from your refund.

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